End User Services
Developing customized, flexible, and scalable solutions that address productivity and security concerns within the new hybrid workplace model.

Deploying a service desk of 70 agents in 10 days

Challenge

The global pandemic forced transition of in-class to remote instruction in one of the largest U.S. public-school systems. The dept. of education needed a service desk solution FAST to meet the aggressive timetable for providing students and parents with laptops and technology support.

Solution

Celsior rapidly onboarded and trained 70 service desk agents and supervisors to provide remote learning support services to students, parents, and teachers.

Value Delivered

The newly onboarded agents improved call answer rates by 61% and reduced average call handling time by a full 5 minutes.

Major areas where we can elevate your business

Enable employee productivity and cut costs through our next generation service desk and field support. A combination of omni-channel, AI-based natural language processing, and other steps can reduce costs up to 80 percent--and improve user experience!

Move from the old perimeter-based security to a Zero Trust environment where every user must prove their identity and establish access rights regardless of location or device. With Zero Trust, you can better support a hybrid workplace, improve security, and cut costs.

Make Microsoft Teams much more than a simple UCC platform or Skype replacement. With our strong networking infrastructure, proper deployment, and user coaching, your users can create and coproduce with an integrated, persistent collaboration space.

Manage your phones, laptops, or tablets with one user experience and one admin experience. We take care of configuration, apps, patch management, and compliance of your user devices--all managed from the cloud.
Technology Partnerships

Resources

Let's elevate your experience