What do they do?

StraViso provides hyper automation through AI-based natural language processing. Applied to service desks, it allows users to have a conversation with a cloud-based natural language chatbot/virtual agent in order to resolve issues directly or get necessary info to pass along to a level 2 service desk agent. With full omni-channel support (voice, email, SMS, chat, Microsoft Teams, Cortana, Alexa, Google Home, etc.), StraViso can improve user experience and potentially reduce the number of needed service desk agents by 30 to 60 percent. It also provides automated translation for most worldwide languages.

How Celsior Adds Value

Celsior offers integration of StraViso and the necessary AI implementation training as part of its service desk solutions. In addition to providing general, on-, near-, and off- shore service desks, Celsior can also provide flexible and quick staffing of service desk agent positions, if you need it for seasonal or other short-term needs.

Business Outcomes We Achieve

Enhancing Customer Experience

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Enabling the Hybrid Workplace

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Let's elevate your experience