UCC & Customer Experience
Leveraging the power of UCC to ensure an excellent customer experience across all channels and touchpoints.

Modernizing customer experience with an integrated Microsoft-certified solution

Challenge

A global vendor finance company had many different communications and collaboration products that they wanted to consolidate. As they were already moving the organization to Microsoft 365, they wanted a contact center solution that was secure, scalable, and based on Microsoft Teams.

Solution

The company launched cloud-based, Microsoft-certified Anywhere365 together with Power BI dashboards to provide access to all the tools their contact center agents and sales reps needed from one application.

Value Delivered

The solution significantly increased customer insights. With the onset of the pandemic, the solution was critical in enabling remote operations. For example, it let supervisors see how many agents were logged in or available and even allowed them to whisper to an agent, listen to a call, or train rookies.

Major areas where we can elevate your business

Communicate powerfully through allowing users to do so in the way that best fits the needs of the moment. Collaborate more fully through allowing local and remote users to use group information stores, shared documents, and real-time communications.

Give your customers seamless communications —regardless of which channel they choose each time. 41% of customers have stopped using a product or service after having to repeat themselves over and over. We can help with powerful, omni-channel contact center solutions based on Microsoft Teams or Ring Central.

Get fast access to contact center agents. Customize Teams and drive Teams user adoption. Finally, optimize your network to support high quality UCC and Contact Center voice and video communications.
Technology Partnerships

Resources

Let's elevate your experience