Drive cost-effective automation to do more with less. We can help you automate ticket handling using ITIL-based IT service management, service desk functions through AI-based virtual agents, security incident recognition or handling using managed detection and response, and more.
Support your users with comprehensive service desks and field support. Services are configurable and may include L1-L3 phone, chat, email, portal, and self-help support; automation and AI-enabled virtual agents; deskside support and hardware replacement; staff augmentation; walk-in support centers; and service level management and experience level management.
Manage your endpoint devices with remote endpoint access; monitoring, alerting, and script execution; and application and patching distribution.
Maintain your customer applications with fully managed L2 to L3 end-to-end support (custom scoped for your particular needs). Our application performance monitoring can help you prevent, optimize, and resolve application issues.
Manage your data center, mainframes, and network operations efficiently. Data center operations support may include mainframe, IMAC, media and inventory management. Network operations support may include L1.5-L2 support, consisting of network administration, configuration, simple changes and issue resolution, and escalation management with a hybrid delivery model.
