What do they do?

This cloud-based, solution is the first Microsoft-certified, omni-channel (voice, chat, email, social media, video, or bots) contact center built natively for Microsoft Teams. It’s particularly appropriate for companies committed to a Microsoft ecosystem who want to leverage their Microsoft Teams investment and add to it enhanced IVR/ACD functionality and omni-channel touch points. It allows service desk users and contact center customers to reach out on the channel of their choice, confident their interactions will always receive the appropriate priority and service consistency across channels.

How Celsior Adds Value

We can provide 5x9’s availability for Anywhere365 as opposed to the 3x9’s availability standardly provided with Microsoft Teams. Of course, we can provide Teams deployment and management services, but also user adoption services to help agents get the full value out of Teams and Anywhere365. Finally, we can provide flexible and quick staffing of contact center agent positions, if you need it for seasonal or other short-term needs.

Business Outcomes We Achieve

Enhancing Customer Experience

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